These Terms govern access to HotelDesk. The subscribing hotel (“Customer”) authorises its staff and contractors (“Users”) to use the service. The legal service provider is the entity identified in the Customer’s signed Order Form.
1. Accounts and acceptable use
Users must provide accurate information, protect credentials, use assigned roles, and promptly report suspected compromise. Users may not bypass security, access another hotel’s data, upload unlawful content, disrupt the service, reverse engineer protected components, or use HotelDesk for fraud.
2. Hotel responsibilities
The Customer controls guest and employee data entered into HotelDesk and is responsible for lawful collection, notices, consents, retention instructions, user access, room rates, tax classifications, invoices and statutory submissions. HotelDesk does not replace professional accounting, tax or legal advice.
3. Payments and third parties
M-Pesa, KRA eTIMS, email and other integrations are provided by third parties under their own terms. The Customer must obtain and maintain its credentials and approvals. Provider outages or rejected submissions remain visible for review and retry.
4. Ownership
The Customer retains ownership of Customer Data. The service provider retains HotelDesk software, documentation and branding. The Customer grants only the rights required to host, protect, back up and process Customer Data to provide the service.
5. Suspension and termination
Access may be limited for a material security risk, unlawful use, non-payment or material breach, with notice where practicable. On termination, export and deletion follow the Order Form, Service Agreement and applicable law.
6. Liability and law
Warranties, indemnities, liability limits, dispute handling and governing law are set out in the signed Service Agreement. If these Terms conflict with it, the Service Agreement prevails.